Shipping & Returns

Delivery 

Equestrian Warehouse. currently uses Post Haste for all deliveries and offers a wide range of shipping options.

Return & Exchange Policy

We pride ourselves on customer service. If you would like to add to or alter your order after confirming it, we will do our utmost to accommodate your request, but we may not always be able to do so. If you need to make a change, please contact us immediately.

Once you have received your goods, we are happy to exchange them if you change your mind. For exchange purposes:

- The goods must be returned to Equestrian Warehouse in their original condition.

- The exchanged goods can be used as store credit with Equestrian Warehouse

- You will be responsible for all postage costs for both the return of the original purchase and the dispatch of the replacement goods.

- Returns are not accepted on sale, display and/or clearance items.

 

Every order dispatched from Equestrian Warehouse is checked to ensure products are in proper condition. However, customers have the right to return any goods deemed faulty or damaged during transit for a replacement if available. The following conditions apply:

- Goods must be returned in their original condition if they are faulty or damaged.

- Customers must contact Equestrian Warehouse within 1 week of receiving the product to report the issue.

- Equestrian Warehouse will cover the postage costs for returning and replacing any faulty or defective goods.